Business problem:
- Laboratory reports from haematology and biochemistry were delayed on an average by 48 minutes against the internal benchmarks
- More than 6% of re-sampling due to poor sample collection process and sample management.
- Reporting errors were frequently reported by doctors.
- Reagent consumption was higher by 20% against benchmarks
Solution Approach:
- Value stream mapping and FMEA analysis of the entire Laboratory process.
- Data collection and analysis of reagent consumption as per equipment manufacturer guidelines.
- Process re-engineering by removing non-value-added activities in the laboratory process.
- DMAIC project executed for reporting errors with a cross functional team.
Sample collection and sample management process re-engineered.
Key Outcome and benefits:
- Reduction in delayed samples by more than 95%
- Resampling reduced by 90%
- Reagent inventory reduced by 30% and reagent consumption reduced by 18%
- Reporting errors reduced by 78%
