Business problem:
- Revenue Loss and Margin Erosion
- Low Machine and Gage Utilization
- Inconsistent TAT (Turn Around Time),quality, and HSE compliance
Solution Approach:
- Conduct a diagnostic assessment for 7 sites
- Business & Process study: interview process owner, shop floor study, As-Is process mapping
- Data collection: ERP, sampling, softcopy, hardcopy
- Data analysis, gap analysis, risk analysis, priority
- Future Process Mapping & Solution recommendation
- Plan and prioritize improvement agenda to be implemented
- Improve Production Planning
- Implementing NPS (Net Promoter Score)
- Design and implement CCR (Customer Complaint Resolution)
- Improve utilization of: machine, manpower, gage
Key Outcome and benefits:
