Business problem:
- The Mandate was to undertake transformation exercise to enhance efficiency and effectiveness of the organization by doing BPR, Capacity Planning, system evaluation and implementation.
- Design Target Operating Model, Design workflow structure including the technical architecture and identify Non-Value-Added activities
- Identify technology solution (LOS & LMS ) for complex structured loan products for Project Finance, Loan against securities, infrastructure and development financing, commercial real estate financing etc.
Solution Approach:
- End to End AS IS process walk through and detailed process mapping
- Capture each hand off, duplication, manual processing, capturing approx. cycle time of activities (for effort estimation), Current Measurement and performance
- Data Analysis, GAP Analysis, Variation Analysis, Causes for performance Inhibitors
- Utilize Learning from AS IS technical Architecture and areas to improve with minimum disruption and change
- Incorporate Recommendations in AS IS scenario and create TO BE process
- Developing complex loan scenarios including cash flows, preparing BRD for structured loan products, Designing system integration and data migration strategy
- Technology Solution evaluation, Solution workshop and vendor selection
Key Outcome and benefits:
- New Operating Model which lead to 60% improvement in sales team productivity and re-deployment of around 50% of existing operations staff
- Finalizing a technology solution which will be able to meet 85% of business requirement
- Designed and documented TO BE Processes and building a process repository
